Privacy Policy

At Bongnese – Ladies Clothing Shop, your privacy and personal data are extremely important to us. This Privacy Policy outlines how we collect, use, share, and protect your information when you use our website or make a purchase with us.

By accessing or using our website (www.bongnese.com), you agree to the practices described in this policy.

1. Information We Collect

We may collect the following information when you interact with us:

• Personal Information: Name, email address, phone number, shipping address, billing address, and payment details.
• Order Details: Products ordered, order amount, and transaction details.
• Technical Information: IP address, browser type, device type, time zone, and browsing behavior using cookies and analytics tools.
• Communication Data: Emails, messages, and chats exchanged with our support team.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders.
• Provide updates on your order status and delivery.
• Respond to your queries and provide customer support.
• Improve our website performance, product offerings, and user experience.
• Send promotional emails or WhatsApp messages (only if you opt-in).

3. Sharing Your Information

We value your trust. We do not sell, rent, or trade your personal information.

However, we may share your data with trusted third parties only for the purpose of:

• Order fulfillment and shipping services.
• Payment processing (via secure payment gateways).
• Marketing or advertising partners (with your consent).
• Legal compliance if required by law or in connection with fraud prevention.

4. Cookies & Tracking Technologies

Our website uses cookies to enhance your experience and gather information about how users interact with the site.

Cookies help:

• Remember your preferences and cart items.
• Analyze site traffic and performance.
• Personalize product suggestions and ads.

You can manage or disable cookies in your browser settings.

5. Data Security

We take reasonable precautions to protect your personal data from unauthorized access, disclosure, or misuse.

Your payment and personal information are encrypted using SSL (Secure Socket Layer) technology during transmission.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request corrections to your information.
• Request deletion of your data (unless required for record-keeping or legal reasons).
• Opt-out of marketing communications at any time.

To make such a request, please email us at yourbongnese@gmail.com.

7. Children’s Privacy

Bongnese does not knowingly collect personal information from individuals under the age of 13. If we become aware of such information, we will delete it promptly.

8. Contact Us

For any questions about this Privacy Policy, or if you’d like to update or delete your information, contact us:

📞 WhatsApp/Call: 9434227137
📧 Email: yourbongnese@gmail.com
📍 Store Address: MK Road, 420 More, Dist- Malda, State-WB, Pin-732101, INDIA